We at fredo.in have a very liberal warranty policy. The confidence stems from our meticulous manufacturing process and the care we take in making each and every product.
We offer 1 year warranty policy against all manufacturing defects.
These defects do not cover installation tampering/failures/damage to dust cap or diaphragm, fall damages (particle sound in chassis, which may be attributed to fall damage), overdriving current by mismatched amplifiers, water contact.
The customer is deemed responsible for the environment in which the product is placed and used. The defects caused by heat damage, high humidity effects and normal wear and tear, are not covered under warranty.
Apart from this, if a customer finds that there is a damage arising due to faulty workmanship he can email us at firstname.lastname@example.org, with video/images of defect and claim for warranty, one year from the date of billing.
The courier charges to and fro fredo factory (ASG Enterprise. 29/5, Street No 6. Industrial Area. Libaspur. Delhi 110092) will be borne by the customer itself.
The product will be repaired free of cost, if it is ascertained, by our factory technician, that the defect pertains to faulty workmanship. The assessment of our factory technician will be final and binding on the customer, unless customer proves his technical expertise by the way of his electronics experience, proficiency or qualifications.
No claim will be entertained without proper GSTIN bill copy. As in electronics business, we cannot stop fake products to be sold in offline/online market, which are without bill and sold by un-authorised agents. Point of sale genuineness is to be ascertained for safeguarding customer's interest also.