Cancellation:- Customers are our assets. And we value each and every one of you. Cancellations cannot be processed once the order is communicated to logistics, as they have already initiated the process of dispatching the order. Customers are requested to follow the link given in e-mail, sent to them, at the time of placing the order. Cancellations will not be processed for orders, bought with coupon discounts. These are limited time coupons and are solely aimed to liquify genuine inventory, at cost price, therefore cancellations will not be processed.
Refund:- If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 14 working days. We do not take any responsibility of a delay in refund because of the delays made by the bank, calamities or national holidays.
A customer can ask for a refund if the specification of product received is not as per the specifications mentioned in the website or if the product replacement takes more than 14 working days. A refund will not be initiated if the customer is not happy with the appearance/audio quality of a defect free product, a physical damage not notified within 24 hours of receiving the product, an installation failure, tampering/overdrive current through mismatched amplifiers or any damage caused by the user.
Replacement:- If you receive a defective or a damaged product, write to us on fredoaudio@gmail.com within 24 hours of receiving the product. Please be aware the defect will be assessed and ascertained by our experts in the factory. Customer is requested to make a video of unboxing, for express establishment of damaged product receiving. Customer is required to courier the defective/damaged product to Fredo factory, Delhi (ASG Enterprise. 29/5. Street No 6. Industrial Area-Libaspur. Delhi 110042). If the defect is minor, the product will come under repair category. A product will not be replaced if the customer is not happy with the look/sound quality of a defect free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user. The customer will be responsible for sending the defective/damaged product to Fredo factory, Delhi and the charges will be borne by the customer itself.